This Refund Policy explains how Chakra Breeze handles payments, class cancellations, rescheduling requests, private yoga sessions, and refund enquiries for yoga classes and class packages. We aim to make our booking and payment conditions clear before you reserve a session, while treating every enquiry with care and consistency. Refund and adjustment decisions may depend on the type of booking, the services already delivered, the timing of your request, the conditions presented at purchase, and any consumer rights provided by applicable law. Please review the relevant booking details before purchasing a class or package.
First visits
If you need to change your first visit to Chakra Breeze, please contact us as early as possible so we can discuss another available class or introductory session. Rescheduling depends on the studio schedule, remaining spaces, and any conditions communicated when the booking was made. If Chakra Breeze cancels a confirmed session or cannot provide a service that you have already paid for, we will discuss an appropriate solution. Depending on the circumstances, this may include arranging another session, applying a suitable account credit, or refunding the payment for the service that could not be provided. We encourage new students to contact us before their visit if they have questions about class suitability or booking arrangements.
Yoga class payments
Payment is due for the class, private session, or other studio service selected at the time of booking. Prices may vary according to the session format, duration, instructor arrangements, and the type of class or package purchased. We aim to display applicable prices and relevant booking conditions before payment is completed. Once a yoga class or private session has been delivered, the payment for that completed service is generally non-refundable, except where a refund is required by applicable law or is otherwise agreed upon by Chakra Breeze in writing. If a session cannot be delivered as planned, we will review the circumstances and discuss any reasonable adjustment that may apply. Participating in a class is voluntary, and students should choose sessions appropriate to their experience, comfort, and individual needs.
Cancellation notice
Please provide as much advance notice as possible if you need to cancel or reschedule a yoga class or private session. Early notice helps us manage instructor schedules, coordinate studio space, and offer the available place to another student. Late cancellations, missed sessions, or repeated short-notice changes may be subject to conditions communicated during booking or at the time of purchase. If a cancellation charge or loss of a reserved class credit applies, the relevant condition should be disclosed before you confirm your booking. Where a class package has specific cancellation or expiry terms, those terms should be reviewed alongside this policy. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Yoga class bookings
- Classes and private sessions may be rescheduled when you contact us in advance, subject to available times, class capacity, and the booking conditions communicated when your reservation was made.
- Late cancellations and missed sessions may result in a fee or the loss of a class credit where that condition was disclosed in advance. Any charge or adjustment will be assessed according to the applicable booking terms and relevant law.
- If Chakra Breeze cancels a confirmed class or cannot provide a paid session, we will work with you to arrange an alternative booking, an appropriate account credit, or a refund for the service that was not provided, as applicable.
- If a class format is not suitable for your current experience, mobility, or personal comfort, we encourage you to contact us to discuss available alternatives before booking or attending. Any agreed change to a paid reservation will be handled according to the applicable booking conditions.
Class packages
Class packages, multi-session offers, and other prepaid arrangements are subject to the conditions communicated when they are purchased, including any stated validity period, booking restrictions, or permitted transfer arrangements. Refunds are not normally provided for classes or sessions that have already been completed. If a package includes sessions that have not yet been used, contact us so we can review the package details, payment record, remaining balance, and applicable purchase terms. Any approved refund or adjustment will be handled in accordance with the original transaction and applicable legal requirements. Changes in your schedule, practice preferences, or ability to attend do not automatically guarantee a refund, but we will review your enquiry fairly. We recommend checking package conditions before purchase and contacting us if you need clarification about how credits can be used.
Requesting help
Questions about payments, class cancellations, private sessions, package adjustments, or potential refunds can be sent to [email protected] . Please include your name, the class or session date, the payment date if available, and a brief description of the booking or package involved. For your protection, do not include full payment card numbers, passwords, or other sensitive financial information in your message. We will review the information provided and respond as reasonably practicable, and we may request additional booking details if needed to identify the transaction. If a refund is approved, the time required for the funds to appear in your account may depend on the original payment method, payment provider, or financial institution. This policy does not exclude, restrict, or replace any rights that cannot lawfully be excluded under applicable law.